Case Studies
What we built, what it proved, and what we carried forward.
IRESS: 2,000 People, Email Silos, Slack Transformation
A global financial software company moved its internal communication off email and onto channels. Resolution time for its hardest client issues fell from eight days to two, and the support backlog dropped 64%. The more interesting result arrived two years later, when the person who led it had already left.
Enterprise workplace technology · Internal communications · Cultural change
Tuvalu: The World's First National Digital Ledger, and the Case for Waiting
In January 2020 a blog post reached a Pacific minister and became a five-point national plan. Six years on, four of the five points are delivered — and the one Faiā was engaged on is the one that paused. That pause was the right call.
National digital infrastructure · Digital sovereignty · Cultural preservation
Honā: Accountability, Community, and a Bitcoin Experiment
A Slack community for people working alone became a venture-backed accountability platform. What Honā proved, and what Faiā carried forward from building it.
Social accountability · Community software · Bitcoin micropayments